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CONTENTS
A3.2 CUSTOMER INFORMATION DOCUMENTS
A3.3 GENERAL INFORMATIONAL DOCUMENTS
A3.1 INTRODUCTION
This online document contains the Fenix Customer Information Documents and General Information Documents that are relevant to the Fenix Training programme. Please read these documents that they are referenced in T1 Ethics and Behaviour, T2 Administration, T3 Basic Cleaning and T4 Advanced Cleaning. If there are any questions or comments please direct them to your supervisor.
A3.2 CUSTOMER INFORMATION DOCUMENTS
Public Liability
Certificate of Currency for Public Liability Insurance
Work Cover
Certificate of Currency for Work Cover Insurance
Introduction to Fenix
Fenix Pricing 2024-5
A3.3 GENERAL INFORMATION DOCUMENTS
The Fenix Brand
Getting to Know Fenix
Job Types
Managing Customer Interaction
Market Segments
Service Definitions
Up-selling and Cross-selling
Use of Service Mate SM8
Workplace Health and Safety
